1. What is the difference between a Permanent Decline and a Temporary Decline offer state?
When an offer state is a Permanent Decline, the matching algorithm will prevent this match in all future Match Runs and can never be matched again. The Donor or Recipient in the declined offer will continue to be eligible for all Match Runs.
When an offer state is a Temporary Decline, the offer could be re-proposed in a future Match Run. KPD Administrators monitor the Temporary Decline to prevent a potential match until it would be acceptable to match again, if necessary.
2. What do I do if an offer is set to Permanently Declined in error?
If the Offer is set to a permanent decline in an error, CTR provides the KPD administrator the ability to modify the Permanent Decline to a Temporary Decline or Proposed state. Please contact KPD for assistance should this occur.
You can also call the CTR Solutions team for assistance.
When the Chain state is open, the offer can be modified from a Permanent Decline to a Temporary Decline or re-set back to the Proposed state.
When the Chain state is closed, the offer can be modified from a Permanent Decline to a Temporary Decline state.
Modifications to the permanently declined offer, impacts the Offer State Change date, the offer declined Reasons and Comments. If the Offer state is set back to the Proposed state, the Accept and Decline buttons will be re-activated and the entries required to accept/decline the offer will need to be re-entered.